Return & Refund Policy
Effective Date: November 24, 2024
Last Updated: November 24, 2024
At Barely, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
1. Return Eligibility
You may request a return within 45 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (such as an order confirmation or receipt) must be provided.
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Certain items such as personal care products or items marked as “Final Sale” cannot be returned for hygiene or clearance reasons.
2. How to Request a Return
To initiate a return:
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Contact us at [email protected] with your order number and reason for return.
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Our support team will review your request and provide return instructions.
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Once your return is approved, ship the product back to the address provided.
Please note: Customers are responsible for return shipping costs unless the item was defective or sent in error.
3. Refund Process
Once we receive and inspect your returned item:
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We’ll notify you via email whether your refund has been approved or rejected.
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If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable unless the return is due to our mistake.
4. Exchanges
If you wish to exchange an item for a different size or model, please contact our team at [email protected].
Exchanges are processed as returns — once we receive your original item, we’ll send you the replacement.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We’ll arrange a replacement or a full refund, including all shipping costs.
6. Fast Shipping Guarantee
We ship most orders within 1–2 business days.
If your order is delayed due to shipping carrier issues, we’ll do our best to assist you in tracking or replacing the shipment.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📍 450 Johnson Ave, Brooklyn, NY 11237
📧 [email protected]
📞 +1 (816) 515-0523
